Grand Rezen Hotel New City Garden Suzhou has 280 air-conditioned rooms, each with a minibar, tea/coffee making facilities, and a flat-screen TV with satellite channels. Some rooms feature Japanese-style decor, essential oils, and pink-colored accents. Suites include a separate living room, dressing room, and two flat-screen TVs. Private bathrooms have separate bathtubs and showers, complimentary toiletries, and hair dryers. Five indoor gardens on the room floors provide a unique touch.
Dining Options
The hotel offers multiple dining venues. Rhine Cafe serves Western cuisine, while Four Season Restaurant specializes in Huai Yang dishes. Drinks and light refreshments are available at the Oasis Lounge and Blue Jazz Bar. Guests can also visit the on-site salon.
Leisure & Entertainment
Recreational facilities include a fitness center, indoor pool, mini golf, tennis court, and sauna rooms. Massage services are available for relaxation. The hotel also provides free Wi-Fi in all rooms.
Prime Suzhou Location
Located in Hu Qiu District, the hotel is 650 meters from Shajinqiao and near landmarks like Hanshan Temple, Tiger Hill, and World Heritage Gardens. Nearby attractions include Suzhou Confucian Temple (1.5 km), Suzhou Canal Park (1.5 km), and The Lingering Garden (3 km).
Services & Conveniences
The hotel offers concierge services, dry cleaning/laundry, and a 24-hour front desk. Complimentary newspapers are available in the lobby. Business travelers can use phones, safes, and desks in their rooms. Free parking is provided.
View all
Choose the Room
From cozy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
My stay at the hotel was pretty enjoyable, especially because of the central location and the wonderful staff. The rooms were modern and had sophisticated technology, though I did encounter a minor issue with my room not being ready upon arrival. The dining options were excellent, particularly if you enjoy bread and pastries. However, the service could improve, as the staff were a bit hesitant to collect plates after meals.
Rooms
8.0
The room was modern and technologically sophisticated, featuring a separate corner for the wardrobe, but it wasn't ready when I arrived.
Service
7.0
The staff were polite and friendly, genuinely going out of their way to assist you, but they seemed reluctant to collect plates from the tables.
Location
9.0
The hotel is centrally located, with plenty of supermarkets, pubs, and restaurants nearby, plus a 'Japanese street' filled with dining options for evenings out.
Dining
9.0
The dining experience was excellent, especially if you love bread and pastries; I highly recommend trying the breakfast offerings!
Facilities
8.0
Facilities were great, and the hotel had everything I needed for a comfortable stay.
Victor
United States of America,
December
2024
9.6/10
I had a pretty decent stay at the hotel. The rooms were spacious and comfortable, which I really appreciated after a long day. The staff was incredibly friendly and always willing to help. On the downside, the dining options were somewhat limited, and while the location was central, there was some noise from the nearby industrial area. Overall, it was a good value for money despite a few drawbacks.
Rooms
8.0
The rooms were large and very comfortable, with a large bed and some cozy chairs.
Service
9.0
The staff was polite and friendly, going out of their way to assist in any way they can.
Location
8.0
The hotel is pretty centralized with lots of supermarkets, restaurants, and shopping malls nearby, making it very convenient.
Dining
6.0
Dining was good but could use more variety; the selection was somewhat limited.
Facilities
7.0
The facilities were decent, but nothing overly luxurious.
Friendly staff
Limited dining options
Victoria
United Kingdom,
December
2024
9.4/10
I really enjoyed my stay at this hotel! The rooms were spacious and luxurious, offering a great view of the river waterway, which was a lovely surprise. The location was perfect, being centrally located near shops and restaurants, making it convenient for my needs. However, I found the service a bit lacking at times, and the dining experience could use some improvement.
Rooms
9.0
The rooms were large, luxurious, and had a wonderful view of the busy river waterway. They provided a spacious bath and a fantastic rain shower head, which made for a really nice experience.
Service
7.0
While the staff was courteous and friendly when approached, there were moments they seemed reluctant to take care of small duties, like collecting plates after meals.
Location
10.0
The location is quite central, with supermarkets, pubs, restaurants, and shopping malls all nearby, which was really convenient.
Dining
7.0
The dining options had a huge variety of dishes, but I felt they could be more diverse and of better quality. Some items, like the bread and pastries, were excellent though.
Facilities
8.0
The hotel facilities were generally good, but not overly impressive. I didn’t use all of them, but the basics seemed to be in place.
Margaret
United States of America,
December
2024
7.6/10
I had a decent stay at this hotel. The rooms were quite spacious and had a fantastic rain shower head, plus they offered all the international plugs I needed, which made charging my devices a breeze. The staff was friendly and courteous, but there were a few hiccups with the service that kept it from being perfect. The location was convenient for business travelers, close to a lively street filled with restaurants. The dining experience was okay, with a decent selection of dishes, but there’s room for improvement. Overall, it's a good value for the price, but not without its flaws.
Rooms
8.0
The rooms were spacious and featured a fantastic rain shower head, along with all the international plugs, so no need for adaptors.
Service
7.0
The staff was friendly and courteous, but there were some issues with room arrangements.
Location
9.0
The hotel is conveniently located for business travelers, near a street with many restaurants and shops.
Dining
7.0
Dining was decent with a huge variety of dishes, but it didn’t blow me away.
Facilities
7.0
The facilities were nice, but nothing particularly stood out as exceptional.
Elizabeth
United States of America,
December
2024
9.0/10
My stay at the hotel was quite pleasant overall. The rooms were luxurious and offered a stunning view of the river, and the location is super convenient with plenty of restaurants and shops nearby. However, the service could use some improvement, as the staff seemed a bit slow to respond at times. Dining was a mixed bag, with good options but a somewhat chaotic setup. Still, I felt it was a good value for money, especially given the room quality.
Rooms
9.0
The rooms were large and luxurious, featuring a wonderful view of the busy river waterway, and I appreciated having internet access on the TV. It was great that there were international plugs available so I didn't need to use an adaptor for my devices.
Service
7.0
While the staff was generally polite and friendly, I did find them a bit reluctant to collect plates when I signaled for help. They were knowledgeable and tried their best, but some aspects of the service felt lacking.
Location
9.0
This hotel is centrally located, close to a 'Japanese street' full of restaurants and shops, making it really convenient for exploring after work hours. There are also supermarkets and shopping malls nearby, which I found very handy.
Dining
7.0
The dining options were quite diverse and of good quality, but I did find the overall dining experience a bit chaotic at times.
Facilities
8.0
The hotel had nice facilities that enhanced the stay, although nothing particularly stood out as exceptional.
Nathaniel
United Kingdom,
December
2024
9.8/10
I had a pretty good stay at this hotel, enjoying the spacious and clean rooms that offered a fantastic view of the river. The location was convenient, with plenty of restaurants and shops nearby. However, the service was a little lacking, particularly with the language barrier and the reluctance to clear plates. Overall, I felt it was a decent value for the price.
Rooms
10.0
The rooms were large, luxurious, and very clean with a wonderful view of the busy river waterway.
Service
6.0
The staff were knowledgeable and well-mannered, but limited English skills made communication a bit tricky at times.
Location
9.0
The hotel is centrally located with a lot of supermarkets, pubs, restaurants, and a 'Japanese street' nearby for great after-work dining options.
Dining
8.0
Breakfast was great with a lot of diverse options, although it felt a bit chaotic at times.
Facilities
8.0
The hotel had a nice ambiance, with abundant art decor and comfortable dining areas.
Clean and spacious rooms
Limited English-speaking staff
Charles
United States of America,
November
2024
8.6/10
I had a mostly positive experience at this hotel. The rooms were spacious, and the location is perfect for exploring nearby restaurants and shops. However, the service could use some improvement as the staff had limited English skills and were a bit reluctant to assist at times. Overall, it offers great value for money, especially considering the amenities available.
Rooms
7.0
The rooms were quite large and comfortable, although they felt a bit outdated.
Service
6.0
While the staff was polite and friendly, their limited English and reluctance to help with simple tasks like clearing plates was a downside.
Location
9.0
The hotel's location is excellent, especially for business travelers, with a vibrant 'Japanese street' full of eateries and shops just around the corner.
Dining
8.0
Breakfast was a highlight, with a great variety to choose from. I particularly enjoyed the selection of pastries.
Facilities
8.0
The hotel featured a nice on-site fitness center and plenty of art decor that added to the ambiance.
Olivia
United Kingdom,
November
2024
8.2/10
The hotel has a really great location close to a street filled with restaurants and shops, which is perfect for unwinding after a long day. The rooms are spacious and come with many amenities, making my stay quite comfortable. However, the service could be improved, as there were times when the staff seemed a bit reluctant to assist, especially with clearing plates. Overall, the facilities are impressive, but the service aspect made my experience less than ideal.
Rooms
9.0
The rooms were very large, packed with amenities, and comfortable. I truly appreciated the space I had during my stay.
Service
6.0
While the staff was generally polite and friendly, there were moments when they hesitated to help, which I found a bit frustrating.
Location
9.0
The hotel is in a strategic location, just a short distance from a 'Japanese street' teeming with delicious dining options and shops.
Dining
8.0
I loved the variety of dishes available, especially the mix of Asian and Western cuisine at the restaurants. There was plenty to choose from.
Facilities
9.0
The hotel boasts great facilities, including a fitness center and plenty of art decor that adds a nice touch to the ambiance.
Spacious rooms
Service hesitance
Matthew
United Kingdom,
November
2024
7.6/10
I had a pleasant stay at the hotel, which boasted large and luxurious rooms with a fantastic view of the river. The staff was polite and friendly, always ready to assist me. The location was convenient, being close to a variety of restaurants and shops. However, the dining experience could use some improvement, especially during busy times, as it felt a bit chaotic. Overall, the hotel is great for the price, but expect some minor service hiccups.
Rooms
9.0
The rooms were large and luxurious, offering a wonderful view of the busy river waterway, which was a delightful surprise. Plus, they had all the international plugs, making charging devices a breeze.
Service
7.0
The staff were polite and friendly, always going out of their way to assist, although there were moments when they seemed a bit reluctant to collect plates promptly.
Location
8.0
The location is quite convenient, especially for business travelers. It's close to a 'Japanese street' filled with restaurants and shops, perfect for downtime after work.
Dining
7.0
Dining was a bit chaotic at times, especially when it got busy, but the breakfast options catered well to a variety of tastes, particularly if you love bread and pastries.
Facilities
7.0
The hotel's facilities were decent, though I didn't get to use much outside of my room and dining areas.
Olivia
United Kingdom,
November
2024
9.6/10
I had a pleasant stay at this hotel, which offers spacious and luxurious rooms with stunning river views. The location is convenient, close to many amenities and restaurants. However, the service was a bit lacking, especially with communication, and the Wi-Fi in the rooms was not up to par. Overall, it was a good experience for the price, but a few tweaks could make it even better.
Rooms
9.0
The rooms were large and luxurious, providing a wonderful view of the busy river waterway. They certainly exceeded my expectations.
Service
6.0
The staff was friendly but had limited English skills, which made communication a bit challenging at times.
Location
9.0
The hotel is centrally located, with supermarkets, restaurants, and malls nearby, making it very convenient.
Dining
7.0
The breakfast had a great variety and was of good quality, but the setup could get a bit chaotic.
Facilities
7.0
While the facilities were decent, I wish they had better Wi-Fi service in the rooms.
Nathaniel
United Kingdom,
November
2024
8.0/10
The hotel offers a fantastic central location with plenty of supermarkets, restaurants, and shops nearby, making it convenient for both leisure and business travelers. The rooms are luxurious and provide a stunning view of the river, though I did miss having Wi-Fi in my room. The staff was friendly and knowledgeable, but at times they seemed a bit hesitant to assist with collecting plates during meals. Overall, the value for money is decent, but the lack of Wi-Fi in the room is definitely a downside.
Rooms
9.0
The rooms were large and luxurious with a beautiful view of the busy river waterway.
Service
7.0
The staff were knowledgeable, friendly, and helpful, although they were a bit slow to collect used plates during meals.
Location
9.0
The hotel has a great centralized location with an abundance of dining and shopping options nearby.
Dining
8.0
The dining experience was quite good with a variety of options, but I would have loved to see more selection in some areas.
Facilities
7.0
The facilities were adequate, though nothing particularly stood out as exceptional.
Mary
United States of America,
October
2024
8.2/10
I had a wonderful experience at this hotel, especially thanks to its central location with plenty of supermarkets and restaurants nearby, making it convenient for both work and leisure. The rooms were spacious and offered a fantastic view of the river, which I didn't even have to request. The staff was incredibly friendly and helpful, although the service at the dining area could use some improvement. Overall, it's great value for money, but a few areas could be better.
Rooms
9.0
The rooms were large, luxurious, and offered a wonderful view of the busy river waterway, which was a lovely surprise.
Service
7.0
The staff was knowledgeable and well-mannered, always ready to help, although I noticed some minor issues with food service at the buffet.
Location
10.0
The location couldn't be better, right in the heart of everything with shopping malls and restaurants close by, plus a unique Japanese street for evening meals.
Dining
8.0
The dining options were decent, but if you fancy bread and pastries, you're in for a treat with the homemade selections.
Facilities
7.0
The hotel has great amenities, but the pool could use a bit more maintenance.
Hudson
United Kingdom,
October
2024
9.2/10
Overall, my experience at the hotel was good, thanks to the spacious and luxurious rooms that offered stunning views of the river. The staff was friendly and polite, always ready to help, although communication was sometimes a challenge due to limited English skills. The location was convenient for accessing local factories and had plenty of nearby amenities. However, the dining experience was a bit chaotic and could benefit from more organization even though the food quality was good.
Rooms
9.0
The rooms were very large and luxurious, boasting a wonderful view of the busy river waterway.
Service
7.0
The staff was polite and friendly, making efforts to assist, but there were some language barriers.
Location
9.0
The hotel is centrally located with a fantastic range of supermarkets, restaurants, and shopping malls close by.
Dining
7.0
Dining was a bit chaotic at times, but the food quality was good and diverse, catering to both Asian and Western tastes.
Facilities
8.0
The hotel provided a decent range of facilities, though I didn't get a chance to explore them fully.
Jayden
United Kingdom,
October
2024
7.8/10
I had a mostly positive experience at this hotel. The rooms were large, luxurious, and had a fantastic view of the river, which was a big plus. The location was very convenient, close to restaurants and shops. However, the Wi-Fi in the rooms was lacking, and the service, while friendly, could have been more attentive at times.
Rooms
8.0
The rooms were large, luxurious, and offered a wonderful view of the busy river waterway. They were clean and very functional for my needs, though Wi-Fi access in the room was limited.
Service
7.0
The staff was polite and friendly, making efforts to assist in any way they could. However, at times they seemed a bit reluctant to clear plates from the tables.
Location
9.0
The hotel is very centrally located, with several supermarkets, pubs, restaurants, and shopping malls nearby, making it easy to explore after work.
Dining
7.0
The dining options were diverse and of good quality, although it did feel a bit chaotic at times.
Facilities
8.0
The hotel facilities were generally good, but I didn't get to explore all of them during my stay.
Emma
United Kingdom,
October
2024
8.4/10
I had a pleasant stay at this hotel, as the rooms were spacious and clean, offering a fantastic view of the riverside. The location is perfect, with plenty of dining options nearby. The service was friendly, but there were moments where the staff seemed a bit overwhelmed. Overall, a great value for the price, but improvements in service efficiency would elevate the experience.
Rooms
9.0
The rooms were luxurious and spacious, with a great view of the busy river waterway, which I really appreciated.
Service
7.0
The staff was polite and friendly, although they had limited English and could be reluctant to assist promptly at times.
Location
10.0
The hotel is ideally located, close to a lively 'Japanese street' filled with restaurants and shops for after-work relaxation.
Dining
7.0
The dining options were diverse and good, though it felt a bit chaotic during peak hours.
Facilities
8.0
The hotel boasted excellent amenities, but I didn't have the chance to use all of them during my short stay.
Premier Inn Koeln City Sued
City Hotel Hengelo
Akzent City-Hotel Kleve
Dominik Alpine City Wellness Hotel - Adults Only
Morioka New City Hotel
City Park Hotel By Chm
Best Western Uppsala
Sun City
City Park Hotel
Golden Star Hotel
City Residence Chelles